5 Must-Have SaaS Systems for Manufacturers
Technology is changing the way manufacturing industry works. With the encryption capabilities of cloud computing, a more robust Industrial Internet of Things (IIoT), and access to private 5G networks, manufacturing systems are becoming more efficient at every level. Advanced quality control systems help manufacturers produce better quality products. Predictive machine maintenance systems send alerts when parts need to be replaced before the machine breaks down, saving money on lost time due to unplanned downtime. And streamlined communication channels make collaboration more efficient and consistent, no matter where teams are.
Every year, the market sees the launch of new SaaS systems to meet the growing possibilities and scalability of the cloud. These software systems allow companies to coordinate and manage every aspect of manufacturing with increased transparency, efficiency and agility. These three factors are essential for organizations to remain competitive.
What aspects of manufacturing need SaaS systems the most? Let’s take a look at the top five categories of SaaS systems used by major manufacturers.
1. CRM Software
Consumers are the reason manufacturers make the products they make. Managing and maintaining these loyal customer relationships is now a top priority, as it always has been. Although the paper Rolodex is long gone, the concept of collecting and organizing valuable customer information lives on; only now are digital tools being used to foster customer relationships.
Customer relationship management (CRM) platforms help manufacturers stay in touch with their buyers and direct-to-consumer markets. A CRM platform can do everything from maintaining contact information, tracking shopping habits, collecting feedback, and coordinating marketing campaigns. With encrypted cloud servers used by most CRM platforms, sensitive customer data remains safe and secure, helping to create and maintain the trust factor for manufacturers.
Monday Sales CRM is known for having a customizable platform that easily integrates with other SaaS products, making it easier for manufacturers to manage customer relationships.
2. Project management software
Manufacturing consists of ongoing projects. While some are just getting started, some are ending, and some are somewhere in the middle of the process. Not only are there many projects going on, but there are also many different project managers overseeing those projects. It is critical to keep information out of silos and into platforms where effective sharing and collaboration can take place.
Project management software helps project managers stay on top of their workload while running in several different directions. Software for every project helps management teams better manage their deadlines, delegate the right tasks, manage project costs, and reassess needed adjustments to project schedules.
Workzone is known for having a strong customer success team that helps with complex projects, ideal for manufacturers with complex systems.
3. Quality management software
The world’s leading manufacturers are known for their quality products and build brand loyalty among their customers, but this loyalty does not guarantee that they will remain unwavering. Customers expect a certain level of quality, and once they have a great experience and fall in love with a product, they want to replicate that experience over and over again. If you don’t meet those expectations, customers will look for competitors.
Managing the quality of products, services and the customer experience requires meticulous management of data, quality feedback and processes. Quality management software (QMS) helps companies manage this data, such as collecting customer feedback, tracking customer satisfaction, and analyzing product or service performance. With the data generated by QMS systems, companies can continually seek to improve their products or services to lead the market.
The ISO 9000 QMS Family is known for setting standards that help manufacturers meet customer and stakeholder needs within legal and regulatory requirements for their products.
4. Roadmap management software
In manufacturing, products are not produced unless a roadmap is in place. Roadmaps are invaluable tools for product development, software development, product launches, and even finance. Without roadmaps, product plans can miss important details, increase manufacturing costs, or be complicated and completely misaligned with business goals.
Most manufacturers can benefit from a tool that helps them better manage their roadmaps. Product Roadmap Management (PRM) software helps manufacturers monitor, analyze, and better manage all of their roadmaps in one place, creating greater transparency across the organization. PRM software also helps companies better align with their goals and have the agility to change direction and make product decisions faster based on accurate data.
Gocious PRM Software is known for helping manufacturers increase their agility with a single source of truth that creates transparency across their product portfolios.
In addition to managing specific parts of the business, manufacturers also need global software to manage the day-to-day operations of the organization. This type of software is known as an enterprise resource planning system or ERP system. Having an ERP system allows manufacturers to have a single point of contact to audit all departments at a high level, including finance, purchasing, human resources, distribution, customer relationship management, products, etc
The right ERP system allows management teams to work more productively while requiring fewer resources. When considering the appropriate ERP system, it is best to look for one that can improve workflow continuity in all areas and integrates with other SaaS systems to increase efficiency and facilitate communication. collaborative.
ERP Oracle FusionCloud is known for its advanced capabilities that help manufacturers stay current and gain a competitive edge through AI, automation, and automatic updates.
SaaS systems create efficiencies across all departments
A manufacturer may have dozens of managers in different roles within their organization, depending on the size of the business. Using SaaS systems to manage information, communication, and people makes it easier for managers to do their jobs well. Combining technology with SaaS systems can reduce operating costs, improve transparency across divisions, and help businesses be more agile overall. The more manufacturers adopt technology and software in their operations, the better prepared they will be for each new wave of innovation.
Choosing the right SaaS for your business
All of the SaaS systems mentioned in this article focus on the same three common themes: increased transparency, improved agility, and creating a single source of truth. If manufacturers want to see improvements in these three areas, they will need to start by implementing various combinations of SaaS systems in their organization. Without them, it will be difficult to maintain a competitive advantage.