Chipotle Adds Food Processor to Southern California Restaurant

NEWPORT BEACH, Calif. — Chipotle Mexican Grill announced Tuesday that it is testing cutting-edge technologies to improve the experience of its employees and customers by streamlining operations and reducing friction.

WATCH: Chipotle enlists an army of hidden robots to build your burritos

The company recently began piloting two new technologies in its restaurants to deliver accurate forecasting, optimal quality and increased convenience to digital customers.

kitchen management system

At select Southern California restaurants, Chipotle is piloting a kitchen management system that provides demand-based ingredient preparation and cooking forecasts to optimize throughput and freshness while minimizing food waste. Leveraging AI and machine learning, the system monitors ingredient levels in real time and notifies the team of how much to prepare, how cooked and when to start cooking, all while automatically refilling real-time production planning for each restaurant.

“The new kitchen management system has taken the manual work out of our team and given restaurant managers the tools they need to make informed decisions in the moment, ultimately allowing them to focus on delivering exceptional cuisine and exceptional customer experience,” said CTO Curt. Collect.

Chipotle’s new kitchen management system, powered by PRECITASTE, is currently being tested in eight restaurants in Orange County. Early results indicate that the pilot is effectively streamlining kitchen operations for crew members while still ensuring a full range of fresh ingredients for guests.

Contextual restore experience

The company is simultaneously piloting advanced location-based technology to improve the functionality of its app and provide a seamless and convenient experience for customers. For customers who sign up, the program can interact with Chipotle app users as they arrive and uses real-time data to improve their experience with picking messaging, wrong place detection pickup, reminders to scan the Chipotle Rewards QR code at checkout, and Suite.

“Equipping our restaurants with cutting-edge technology is essential for operational excellence and better positioning our teams for our ambitious growth plans,” added Head of Catering Scott Boatwright.

Chipotle’s contextual restaurant program, using Radius Networks technology platform, Flybuy, is currently being tested in 73 restaurants in Cleveland, Ohio. Early results indicate positive performance with improved in-store rewards engagement, order alert notifications, and efficiencies with prior assignments for Marketplace delivery drivers.

AI Kitchen Assistant

Chipotle’s self-driving kitchen assistant introduced earlier this year to improve efficiency through collaborative robotics has moved to its next stage of operational testing. CHIPPY, which integrates culinary traditions with artificial intelligence to make tortilla chips, has been moved from the Chipotle Cultivate Center to an official installation in the restaurant. Chippy will begin cooking fries for guests next month at a location in Fountain Valley, Calif., as the brand builds on its front door process to listen, test and learn from crew feedback and guests before deciding on a national implementation strategy.

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