The best digital communication platforms for 2022

Choosing the best communication channels for your business can be a challenge. To be successful, any business must establish a smooth and hassle-free digital communication platform with its customers.

‍Let’s first understand the meaning of communication channels.

A communication channel is a type of media that allows you to interact with others. What medium did you use to communicate with a client or team member? This can be an example of a communication channel. In today’s world dominated by digital technology, it is natural that we rely more on digital communication platforms than other options.

The six main digital communication platforms

1. Websites

Your business website is undoubtedly one of the most influential and effective digital communication platforms. You may be responsible for how they react to specific inputs while on your website. You can deliver a highly personalized message to inspire them to take specific actions that benefit your business.

However, you should also not forget that customers’ attention spans are getting shorter and shorter. You only have a few seconds to impress and convince them.

Make sure your website has a great user interface and design. A large percentage of potential customers make purchasing decisions based on website design and usability.

You should also include product reviews, customer testimonials, powerful images, and use cases to bolster your efforts. Add more value to your website with blogs and videos.

2. Social media

With an incredible 4.2 billion users worldwide, social media is a communication platform that should not be missed. Customers love these channels because they can instantly connect with relevant parties. They can also get real-time information and updates.

Businesses are using social media more than ever to announce and showcase new products and engage with their target audiences.

Your social media content should be precise and based on a solid plan. Use videos, images, and GIFs with a purpose. Engage in honest conversations that can help build a sense of community.

‍3. WhatsApp and SMS

Messaging apps are no longer used solely for personal communication. It is now standard for most businesses to use SMS and WhatsApp to communicate with customers. These platforms present the best opportunities for businesses to inform their customers about new deals and offers. They also use the platform to provide updates on order and delivery status.

‍4. Live Chat

Almost every organization has a live chat option on their website for instant communication. Live chat provides a fast, direct and convenient way to get customer feedback and address customer concerns. This is why it has become a vital communication channel for any business with an online presence.

‍Customizable software systems are available to provide live chats. For example, if your target audiences are from different countries, you can choose a live chat system that offers automatic multilingual translation.

5. Chatbots

The success of live chat as a communication channel has led chatbots to become an essential communication tool for businesses. They provide fantastic support for live chat agents when queues are busy. They have also become a valuable self-service support tool.

If the chatbot doesn’t understand a customer’s query, the system automatically switches the communication to live chat, providing a seamless customer experience. A huge benefit of using chatbots is that customers have access to you 24/7 to share their insights and issues. Data collected by chatbots can be used for further interactions.

6. Video chat

Video chat is another great use case for video as a communication platform for customer service. Over the past few years, the popularity of video chat as an engagement tool has grown incredibly rapidly. The reasons are clear. Customers love the direct, face-to-face connection that video chat offers.

Verbal communications improve dramatically when video communication is involved, leading to better understanding between all parties involved. Customers can enjoy better communication by following the body language of agents. A calm demeanor indicates confidence, while a broad smile conveys confidence and faith.

7. Email

It may be the most basic and oldest digital communication platform, but it’s still one of the most effective. There must be good reasons why over 290 billion emails are sent daily.

Emails offer a cheap and reliable way to communicate with customers. It supports regular attachments with ease and without cost. However, compared to modern and advanced forms of digital communication, email has some setbacks. They are sent in real time, but you cannot be sure of a quick response. They work best for issues that aren’t very urgent.


Effective communication software systems make their presence felt in most businesses. It is one of the technologies that have deeply marked our lives. These systems help businesses stay in touch with consumers, wherever they are.

It is therefore crucial to choose the most effective communication solutions for your business. They help you send a message to your customers that you are available to serve them better by addressing their concerns quickly and decisively.

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